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Vintage Test Gear and Workshop Equipment For discussions about vintage test gear and workshop equipment such as coil winders. |
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Thread Tools |
8th Sep 2021, 6:54 pm | #21 | |
Dekatron
Join Date: Nov 2010
Location: Oxford, UK.
Posts: 4,984
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Re: Weller Iron failure. WSP80 worth repairing ?
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Weller did not want to know. The German guy (the mails are somewhere in my archive of such) basically said not covered, sod off. The correct answer was "Dreadfully sorry sir - here's a replacement". I'll never buy another Weller. That is actually Sales Training basics. We were told that a customer who is delighted by the product, and the resolution of any problems will be vocal in recommending the company. A perfect example of this is Cuisinart. We bought an expensive food processor of theirs about 20 years ago. 8 years later the plastic bowl and accessories were cracked and leaking. No problem, they said - here is a complete new set of plastic parts FOC. Four years ago they failed again - so they sent us the current generation of top of the range food processor free of charge - the whole darned thing. Considering that the original purchase was two decades ago, that is service above and beyond. The opposite holds. Witness Weller with its joke after sales support. Craig |
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8th Sep 2021, 7:56 pm | #22 | ||
Octode
Join Date: Jul 2009
Location: Cheshire, UK.
Posts: 1,733
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Re: Weller Iron failure. WSP80 worth repairing ?
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A mention of DIN 5 pin 240° socket being used for their PSU build, pins are numbered in sequence and ignore the two extra pins on the Weller PSU socket that are not used. Quote:
David |
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