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Old 22nd Dec 2021, 1:00 pm   #1
Jolly 7
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Default Private messages not going through ?

Dear Moderators. I am not sure if my PMs are going through to a forum member or if I am not receiving them correctly. My mailbox does not appear to be over the limit. Can you please assist. Thanks.
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Old 22nd Dec 2021, 1:33 pm   #2
Station X
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Default Re: Private messages not going through ?

Only Paul Stenning can track PM's. I have alerted him to this thread. Have you checked whether the recipient of your PM's has logged in since you sent them?
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Old 22nd Dec 2021, 1:49 pm   #3
Jolly 7
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Default Re: Private messages not going through ?

Thanks. Yes, my recepient last logged in today at 10:52 AM GMT. I have always received prompt responses from the said member, so I am a bit puzzled.
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Old 22nd Dec 2021, 2:26 pm   #4
paulsherwin
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Default Re: Private messages not going through ?

Sometimes people just don't notice when a PM arrives.
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Old 23rd Dec 2021, 10:59 am   #5
Chiltern
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Default Re: Private messages not going through ?

Have the same problem with a well known member and ex moderator, I can receive his messages but cannot reply. Recipient has logged on since I tried to send.

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Old 23rd Dec 2021, 11:01 am   #6
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Default Re: Private messages not going through ?

Do you get an error message or does the PM appear to be sent?
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Old 23rd Dec 2021, 11:03 am   #7
Mooly
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Default Re: Private messages not going through ?

For those sending pm's and wondering if they are received/opened then there is this option part way down the page.
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Old 23rd Dec 2021, 11:21 am   #8
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Default Re: Private messages not going through ?

I think that only works if the recipient ticks an Okay box. If they're ignoring you then obviously they won't tick the box.
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Old 23rd Dec 2021, 11:41 am   #9
Mooly
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Default Re: Private messages not going through ?

I've never actually used it tbh but knew of its existence. So its not much use then if that is all it does.
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Old 23rd Dec 2021, 3:54 pm   #10
Paul Stenning
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Default Re: Private messages not going through ?

Actually it does work as expected for normal members, it's only moderators who can decline read receipts.
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Old 23rd Dec 2021, 4:33 pm   #11
Jolly 7
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Default Re: Private messages not going through ?

Having not received responses to my PMs through the forum, I have attempted to contact the member through normal email, as this relates to a recent purchase on the forum.
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Old 23rd Dec 2021, 5:18 pm   #12
paulsherwin
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Default Re: Private messages not going through ?

That is certainly the best way forward. Some members visit only occasionally, and don't notice or ignore their PMs.
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Old 23rd Dec 2021, 5:20 pm   #13
stevehertz
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Default Re: Private messages not going through ?

Quote:
Originally Posted by Jolly 7 View Post
Having not received responses to my PMs through the forum, I have attempted to contact the member through normal email, as this relates to a recent purchase on the forum.
Maybe that's why they're not responding! Seriously though, if you don't get an answer to a PM, it can simply be because the recipient hasn't responded - for whatever reason. In general, I suspect that's the most likely cause.
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Old 23rd Dec 2021, 7:12 pm   #14
Mooly
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Default Re: Private messages not going through ?

Quote:
Originally Posted by Paul Stenning View Post
Actually it does work as expected for normal members, it's only moderators who can decline read receipts.
Thanks for the clarification Paul.
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