Contact for Vision Aids - UK Vintage Radio Repair and Restoration Discussion Forum

IanNVJ35 · 1st Jun 2011, 3:42 pm

I was wanting some information and parts availability from the company Vision Aids. I have asked twice using the online form and have not heard back after the automated reply.

I was hoping that they may also have a telephone number so that I can speak to a real person - but there is not one on their website. Can anyone help with this please?

Also, are they an upfront company to deal with?

Thanks, Ian

Paul Stenning · 1st Jun 2011, 5:17 pm

A WHOIS query on the domain name gives an address and from this you may be able to get a phone number. http://webwhois.nic.uk/cgi-bin/whois...sionaids.co.uk

The "Satellite" link on the website takes you to SatCure who have a PO Box address in the same town so they may be related.

I am always wary of any company that doesn't have any contact info on their website, though I know nothing about this particular company.

yesnaby · 1st Jun 2011, 6:24 pm

Hello,

I have used this company before with no problems.

For the phone number, just put 'Mahn' and 'Telford' into Google - it does not seem to be on BT's web site.

Michael

Kat Manton · 1st Jun 2011, 8:24 pm

Hi,

They've been the first place I turn to for TV/VCR parts for some years; I've never had a problem (though this means I've never needed to contact them.)

(And that's reminded me that I need to order a couple of belt kits...)

If all else fails I can try to dig out an invoice or packing slip and see if there's a number on it (I'm hopelessly disorganised, so this is non-trivial.)

Kat

davidw · 2nd Jun 2011, 7:14 am

Ian, I have a recent (20/5/11) delivery note from them.. the telephone No is given as 01952 273130 or Fax 01952 405478
Address shown as Economic Devices (Vision Aids Ltd) PO Box 73,Oakengates,Telford,TF2 8WR.
Hope this helps.

ppppenguin · 2nd Jun 2011, 7:43 am

What an abysmal website. Very difficult to find things.

Since they don't represent themselves as a purely "business to business" operation it has to be assumed they are selling to consumers and hence are breach of several sections of the Distance Selling Regulations. Notably lack of contact information and returns policy.

http://www.oft.gov.uk/about-the-oft/...g-regulations/
http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf

IanNVJ35 · 2nd Jun 2011, 9:02 am

Thank you for the help - and contact details. I don't like the website either - but they are the only company to show the NV-F65 cassette holder in stock so I am pressured to use them. I will give them a call to at least confirm stock.

Thanks again, Ian

Paul Stenning · 2nd Jun 2011, 10:19 am

Quote:

Originally Posted by davidw

Ian, I have a recent (20/5/11) delivery note from them.. the telephone No is given as 01952 273130 or Fax 01952 405478
Address shown as Economic Devices (Vision Aids Ltd) PO Box 73,Oakengates,Telford,TF2 8WR.
Hope this helps.

Same address as SatCure.

IanNVJ35 · 2nd Jun 2011, 10:48 am

01952 273130 - straight to answerphone.

HamishBoxer · 2nd Jun 2011, 10:50 am

Used to be Martin Pickering who ran SatCure years ago and a very helpful chap back then .Also wrote a few books and did power supply repair kits for Sat Rxs.

David

IanNVJ35 · 3rd Jun 2011, 2:47 pm

Still no return call or e-mail response. Perhaps I will order something cheap to see if the company really will send out goods and not take my money and run.

yesnaby · 3rd Jun 2011, 4:34 pm

Hello,

See this for a potted history (mainly of SatCure) -

http://www.satcure.co.uk/team.htm

Bit OT: As far as I remember, 'Economic Devices' used to be based in Wolverhampton, in the St Georges Square area, but when I went back last year to have a look the developers had been at work and nothing was recognisable any more!

Michael

HamishBoxer · 3rd Jun 2011, 5:49 pm

Working from home on a small Greek island, that's the life!

David

IanNVJ35 · 21st Jun 2011, 11:21 am

I ordered a belt kit and cassette carriage and paid by VISA debit. No response, no items and no contact details have been received.

Perhaps they have ceased trading?

Station X · 21st Jun 2011, 11:25 am

I can't find them on The Companies House website, even as a dissolved company. Perhaps they're not registered in the UK?

Unfortunately it's common for companies to cease trading, but leave their website active and accepting orders.

Station X · 21st Jun 2011, 11:49 am

Found them:-

Name & Registered Office:
VISION AIDS LIMITED
THE COACH HOUSE
MUXTON LANE, MUXTON
TELFORD
SHROPSHIRE
TF2 8PF
Telephone Number - 01952273130
Company No. 03642826

Officially still trading.

neon indicator · 27th Jun 2011, 9:27 am

I always found Martin Pickering great to deal with, must be over 10 years ago when I was still repairing stuff inc. Analogue Satellite boxes. I wrote part of one of his FAQs back in the old days, but not been in touch for years. I'd forgotten he had teamed up with "Vision Aids".

Maybe there will be some small Greek Islands going cheap for the rest of us.

HamishBoxer · 27th Jun 2011, 4:19 pm

Re your comments Neon,Yes!

David

PS I also found Martin very helpful many moons ago

Philips210 · 9th Feb 2012, 12:25 pm

Hi.

Does anyone know if Vision Aids are still trading?

I have dealt with them many times in the past and recently ordered some components online and haven't had any response from them ie not answering email contacts etc. There doesn't seem to be a phone number listed on their web site.

Regards
Symon.

Philips210 · 9th Feb 2012, 6:11 pm

Hi.

I think I have found my answer in that this was discussed before on this forum in this thread:

https://www.vintage-radio.net/forum/...ad.php?t=70051

I nearly always search this forum before posting requests but as nothing untoward showed on a Google search, then I assumed the company was still trading hence this request. My apologies for this.

It is concerning that debit card details have been imparted to a non-existent company.

No telephone number, no terms and conditions, very poor indeed.
Their web site should be closed down.

Symon

1st Jun 2011, 3:42 pm	#1
IanNVJ35 Heptode Join Date: Mar 2010 Location: Hemel Hempstead, Hertfordshire, UK. Posts: 846	Contact for Vision Aids I was wanting some information and parts availability from the company Vision Aids. I have asked twice using the online form and have not heard back after the automated reply. I was hoping that they may also have a telephone number so that I can speak to a real person - but there is not one on their website. Can anyone help with this please? Also, are they an upfront company to deal with? Thanks, Ian

1st Jun 2011, 5:17 pm	#2
Paul Stenning Administrator Join Date: Dec 2002 Location: Cardiff Posts: 9,071	Re: Contact for Vision Aids A WHOIS query on the domain name gives an address and from this you may be able to get a phone number. http://webwhois.nic.uk/cgi-bin/whois...sionaids.co.uk The "Satellite" link on the website takes you to SatCure who have a PO Box address in the same town so they may be related. I am always wary of any company that doesn't have any contact info on their website, though I know nothing about this particular company. __________________ Paul Stenning Forum Admin/Owner and BVWS Webmaster

1st Jun 2011, 6:24 pm	#3
yesnaby Octode Join Date: Jul 2005 Location: Newport, Gwent, UK. Posts: 1,623	Re: Contact for Vision Aids Hello, I have used this company before with no problems. For the phone number, just put 'Mahn' and 'Telford' into Google - it does not seem to be on BT's web site. Michael

1st Jun 2011, 8:24 pm	#4
Kat Manton Retired Dormant Member Join Date: Jul 2005 Location: West Yorkshire, UK. Posts: 1,700	Re: Contact for Vision Aids Hi, They've been the first place I turn to for TV/VCR parts for some years; I've never had a problem (though this means I've never needed to contact them.) (And that's reminded me that I need to order a couple of belt kits...) If all else fails I can try to dig out an invoice or packing slip and see if there's a number on it (I'm hopelessly disorganised, so this is non-trivial.) Kat

2nd Jun 2011, 7:14 am	#5
davidw Heptode Join Date: Sep 2006 Location: Woodbridge, Suffolk, UK. Posts: 643	Re: Contact for Vision Aids Ian, I have a recent (20/5/11) delivery note from them.. the telephone No is given as 01952 273130 or Fax 01952 405478 Address shown as Economic Devices (Vision Aids Ltd) PO Box 73,Oakengates,Telford,TF2 8WR. Hope this helps. __________________ Dave G1AGK. My perception is my reality!

2nd Jun 2011, 7:43 am	#6
ppppenguin Retired Dormant Member Join Date: Dec 2003 Location: North London, UK. Posts: 6,168	Re: Contact for Vision Aids What an abysmal website. Very difficult to find things. Since they don't represent themselves as a purely "business to business" operation it has to be assumed they are selling to consumers and hence are breach of several sections of the Distance Selling Regulations. Notably lack of contact information and returns policy. http://www.oft.gov.uk/about-the-oft/...g-regulations/ http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf

2nd Jun 2011, 9:02 am	#7
IanNVJ35 Heptode Join Date: Mar 2010 Location: Hemel Hempstead, Hertfordshire, UK. Posts: 846	Re: Contact for Vision Aids Thank you for the help - and contact details. I don't like the website either - but they are the only company to show the NV-F65 cassette holder in stock so I am pressured to use them. I will give them a call to at least confirm stock. Thanks again, Ian

2nd Jun 2011, 10:48 am	#9
IanNVJ35 Heptode Join Date: Mar 2010 Location: Hemel Hempstead, Hertfordshire, UK. Posts: 846	Re: Contact for Vision Aids 01952 273130 - straight to answerphone.

2nd Jun 2011, 10:50 am	#10
HamishBoxer Dekatron Join Date: Aug 2007 Location: W.Butterwick, near Doncaster UK. Posts: 8,932	Re: Contact for Vision Aids Used to be Martin Pickering who ran SatCure years ago and a very helpful chap back then .Also wrote a few books and did power supply repair kits for Sat Rxs. David

3rd Jun 2011, 2:47 pm	#11
IanNVJ35 Heptode Join Date: Mar 2010 Location: Hemel Hempstead, Hertfordshire, UK. Posts: 846	Re: Contact for Vision Aids Still no return call or e-mail response. Perhaps I will order something cheap to see if the company really will send out goods and not take my money and run.

3rd Jun 2011, 4:34 pm	#12
yesnaby Octode Join Date: Jul 2005 Location: Newport, Gwent, UK. Posts: 1,623	Re: Contact for Vision Aids Hello, See this for a potted history (mainly of SatCure) - http://www.satcure.co.uk/team.htm Bit OT: As far as I remember, 'Economic Devices' used to be based in Wolverhampton, in the St Georges Square area, but when I went back last year to have a look the developers had been at work and nothing was recognisable any more! Michael

3rd Jun 2011, 5:49 pm	#13
HamishBoxer Dekatron Join Date: Aug 2007 Location: W.Butterwick, near Doncaster UK. Posts: 8,932	Re: Contact for Vision Aids Working from home on a small Greek island, that's the life! David

21st Jun 2011, 11:21 am	#14
IanNVJ35 Heptode Join Date: Mar 2010 Location: Hemel Hempstead, Hertfordshire, UK. Posts: 846	Re: Contact for Vision Aids I ordered a belt kit and cassette carriage and paid by VISA debit. No response, no items and no contact details have been received. Perhaps they have ceased trading?

21st Jun 2011, 11:25 am	#15
Station X Moderator Join Date: Jan 2003 Location: Ipswich, Suffolk, IP4, UK. Posts: 21,288	Re: Contact for Vision Aids I can't find them on The Companies House website, even as a dissolved company. Perhaps they're not registered in the UK? Unfortunately it's common for companies to cease trading, but leave their website active and accepting orders. __________________ Graham. Forum Moderator Reach for your meter before you reach for your soldering iron.

21st Jun 2011, 11:49 am	#16
Station X Moderator Join Date: Jan 2003 Location: Ipswich, Suffolk, IP4, UK. Posts: 21,288	Re: Contact for Vision Aids Found them:- Name & Registered Office: VISION AIDS LIMITED THE COACH HOUSE MUXTON LANE, MUXTON TELFORD SHROPSHIRE TF2 8PF Telephone Number - 01952273130 Company No. 03642826 Officially still trading. __________________ Graham. Forum Moderator Reach for your meter before you reach for your soldering iron.

27th Jun 2011, 9:27 am	#17
neon indicator Retired Dormant Member Join Date: Jun 2010 Location: Co. Limerick, Ireland. Posts: 1,183	Re: Contact for Vision Aids I always found Martin Pickering great to deal with, must be over 10 years ago when I was still repairing stuff inc. Analogue Satellite boxes. I wrote part of one of his FAQs back in the old days, but not been in touch for years. I'd forgotten he had teamed up with "Vision Aids". Maybe there will be some small Greek Islands going cheap for the rest of us.

27th Jun 2011, 4:19 pm	#18
HamishBoxer Dekatron Join Date: Aug 2007 Location: W.Butterwick, near Doncaster UK. Posts: 8,932	Re: Contact for Vision Aids Re your comments Neon,Yes! David PS I also found Martin very helpful many moons ago

9th Feb 2012, 12:25 pm	#19
Philips210 Nonode Join Date: May 2007 Location: Redruth, Cornwall, UK. Posts: 2,573	Vision Aids Telford Hi. Does anyone know if Vision Aids are still trading? I have dealt with them many times in the past and recently ordered some components online and haven't had any response from them ie not answering email contacts etc. There doesn't seem to be a phone number listed on their web site. Regards Symon. Last edited by Philips210; 9th Feb 2012 at 12:28 pm. Reason: typo

9th Feb 2012, 6:11 pm	#20
Philips210 Nonode Join Date: May 2007 Location: Redruth, Cornwall, UK. Posts: 2,573	Re: Vision Aids Telford Hi. I think I have found my answer in that this was discussed before on this forum in this thread: https://www.vintage-radio.net/forum/...ad.php?t=70051 I nearly always search this forum before posting requests but as nothing untoward showed on a Google search, then I assumed the company was still trading hence this request. My apologies for this. It is concerning that debit card details have been imparted to a non-existent company. No telephone number, no terms and conditions, very poor indeed. Their web site should be closed down. Symon