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Old 19th Nov 2021, 2:41 pm   #1
agardiner
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Default Forum logon not remembered

Hi,

Hopefully someone can help. Recently a problem has developed that is annoying. For some reason, the Forum site does not remember that I have logged on. Everytime I post a reply I have to log in again before it posts. Likewise, clicking on the home corner to go back to the main listings page, I find it has logged me off again.

I have tried clearing cookies etc to no avail. I am on Windows 10 using the latest version of Chrome. Any ideas?

Thanks,

Adrian.
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Old 19th Nov 2021, 3:07 pm   #2
paulsherwin
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Default Re: Forum logon not remembered

Nothing has changed at the server end.

If you clear cookies, you will indeed need to log in again.

Have you tried using a different browser?
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Old 19th Nov 2021, 3:19 pm   #3
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Default Re: Forum logon not remembered

Yes, same problem. Clearly a cookie problem on my computer, but for some reason it only affect the forum website!
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Old 19th Nov 2021, 3:24 pm   #4
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Default Re: Forum logon not remembered

I don't think there's anything I can suggest to help. We do get people reporting similar issues occasionally, but none of the mods have ever been able to reproduce it, so it must be a local configuration thing.

The forum runs on a fairly standard old vBulletin platform which hasn't been modified for years.
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Old 19th Nov 2021, 3:29 pm   #5
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Default Re: Forum logon not remembered

What about the "remember me" button in the log on box?
It normally logs me in again each time.
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Old 19th Nov 2021, 4:16 pm   #6
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Default Re: Forum logon not remembered

Tried that. I think it is some quirk of our company firewall, as I am accessing at work. Never used to do it though so maybe some security update.
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Old 19th Nov 2021, 4:48 pm   #7
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Default Re: Forum logon not remembered

Raised it with IT. Opps - might get the sack.
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Old 19th Nov 2021, 4:57 pm   #8
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Default Re: Forum logon not remembered

I haven't looked at the code, but I think it just dumps a cookie in your cache containing your username and hashed password. If you have corporate policies preventing cookies being saved, then that would explain what you're seeing. I don't know how this would work, as I haven't had contact with big Windows shops for a long time now.
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Old 19th Nov 2021, 6:41 pm   #9
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Default Re: Forum logon not remembered

Yes, many sites still use cookies for username/password etc. What's unusual is it is only the forum site that is showing this problem.
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Old 19th Nov 2021, 8:08 pm   #10
agardiner
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Wow! IT appear to have fixed the issue. They say they have corrected it, and indeed I have not been logged out of the forum in the last hour. Fingers crossed.
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Old 19th Nov 2021, 9:26 pm   #11
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Default Re: Forum logon not remembered

It would be helpful to have an explanation if they're prepared to be forthcoming.
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Old 19th Nov 2021, 10:09 pm   #12
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Default Re: Forum logon not remembered

I have a couple of forums that do this to me on the odd ocassion, but don't have it here.

Computer, Pah!
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Old 19th Nov 2021, 10:53 pm   #13
agardiner
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Default Re: Forum logon not remembered

Quote:
Originally Posted by paulsherwin View Post
It would be helpful to have an explanation if they're prepared to be forthcoming.
Something to do with the proxy server. Apparently all our internet requests are handled by a separate proxy server. I suppose this assists with preventing viruses etc?
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Old 19th Nov 2021, 10:53 pm   #14
agardiner
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Oh, and still logged in.
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Old 19th Nov 2021, 11:46 pm   #15
paulsherwin
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Default Re: Forum logon not remembered

Proxy servers are normally used to accelerate access to frequently accessed sites and reduce WAN access charges. I can't think how that would impact on the forum's behaviour, but maybe it's caching cookies and not refreshing the cache frequently enough.

Proxy servers are also sometimes used to restrict access to NSFW sites and other sites unacceptable in a work environment, such as Facebook.

The Great Firewall of China is basically just a big proxy server.
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Old 7th Feb 2022, 6:23 pm   #16
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Default Re: Forum logon not remembered

Quote:
Originally Posted by paulsherwin View Post
I don't think there's anything I can suggest to help. We do get people reporting similar issues occasionally, but none of the mods have ever been able to reproduce it, so it must be a local configuration thing.

The forum runs on a fairly standard old vBulletin platform which hasn't been modified for years.
My 10YO computer died a miserable death! Panic city! Tried to locate my logon code. Found it, but couldn't read my poor handwriting.
I finally figured out my writing and I was able to log on.
Dave, USradcoll1
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