Re: End of an era.
While I sympathise with you, Rob, I can see this from both sides. It wasn't a Miele, I know, but it could have been, and it's hardly practical to have different prices for different makes. Also it could have been ten miles away - again, if distance were taken into account there would have to be a complex pricing structure with obvious room for misunderstanding.
I agree he should have told your mum-in-law about the VAT. When I was VAT registered, I never quoted 'plus VAT' unless it was for a business. This meant i didn't get the 'I'll pay cash so no VAT' comedians and I extracted the VAT content at the end of the week.
Luckily as a one-man-band, I can vary my prices on a case by case basis, so hopefully I'm fair with my customers. A shop with employees doesn't have that luxury.
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