Re: No Speech Recognition
I've recently experienced one of these voice recognition systems and on the second attempt to get through to a real operator I said nothing in response to the questions. After a few attempts by the machine to get me to respond it put me through to an operator.
After I'd spoken to the operator and arranged the required service visit, explaining exactly what the problem was, I said how much I hated the voice recognition system. He said "I was going to ask you about that" He then asked me to rate it on the usual scale of 1 to 10. I gave it a rating of 0 but asked if I could rate it with a negative number. Unfortunately I don't think their system can cope with negative numbers!
Keith
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