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Biggles · 2nd Aug 2018, 11:42 pm

A bit off topic but I recently had cause to ring HMRC and was forced to wade through ten minutes of "talking" to a robot (speech recognition with a Geordie accent?...no!) until I eventually was deemed qualified to be passed on to a real person. And they charge you a lot for the call too. It seems that voice communication is indeed out of favour in this increasingly digital world. I rather suspect that it is to encourage people to use e-mails or texts so that the telephonist doesn't have to actually face anyone.
Alan.

2nd Aug 2018, 11:42 pm	#2
Biggles Rest in Peace Join Date: Feb 2004 Location: Hexham, Northumberland, UK. Posts: 2,234	Re: No Speech Recognition A bit off topic but I recently had cause to ring HMRC and was forced to wade through ten minutes of "talking" to a robot (speech recognition with a Geordie accent?...no!) until I eventually was deemed qualified to be passed on to a real person. And they charge you a lot for the call too. It seems that voice communication is indeed out of favour in this increasingly digital world. I rather suspect that it is to encourage people to use e-mails or texts so that the telephonist doesn't have to actually face anyone. Alan. Last edited by Biggles; 2nd Aug 2018 at 11:43 pm. Reason: political slant removed for obvious reasons.