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Old 28th May 2018, 2:35 pm   #31
JohnBHanson
Heptode
 
Join Date: Aug 2009
Location: Worthing, Sussex, UK.
Posts: 661
Default Re: Calling the old BT technicians...

When an incomming call is lost, 1471 dialled from the incoming call does not reveal the number. This indicates that the call was not successful at the exchange. If the caller is hearing the ringing tone then it looks like a mis-routed call.

If you keep trying to call this number from a mobile and it does not ring, during the call try calling 1471 from the home number. If this connects to 1471 it proves it is a routing fault. If it connects to the incoming call (unlikely) then it could be a wiring fault.
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