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Old 3rd Aug 2018, 9:53 am   #15
Station X
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Join Date: Jan 2003
Location: Ipswich, Suffolk, IP4, UK.
Posts: 21,192
Default Re: No Speech Recognition

Companies don't want people to phone them because it costs money to employ people to answer the phone. They'd much rather people did everything online, something which I prefer too.

Speech recognition, pressing keys and long waiting times are all designed to deter people from calling. On the odd occasion when I do have to make a call to a utility or government body I can feel my blood pressure rising before I even dial the number. I know that I'll have to jump through loads of hoops and then wait. Even when you do get through the agent often can't help you because your enquiry is not in their menu.
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