Re: Aliexpress.com, user experiences?
'escrow' is the word. They are, as vidjoman says, intermediaries that hold payment until you are satisfied with your order.
I've ordered many times and only ever had one problem that the seller was extremely interested in putting right (I ordered some after market soldering iron tips and they sent the wrong ones and they were so keen to put the order right - presumably to keep on the good side of Ali - that they sent me GENUINE soldering tips that must have cost them a fortune!).
Not much of a recommendation but others I know that use the services report quite positively too.
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