Re: End of an era.
In a way, I can see the point of his charges, although he knew where she lived. It was the extra VAT element that really niggled me. It was a young chap, said he was still learning as well! IMHO he should have just checked back and asked the firm if he could reduce the amount. It is a private business. They knew the model and the fault description.
40+ years ago, I was self employed and being my own boss used discretion on charges if need be. It was never a minimum charge, just hourly rate plus mileage charge. Even that upset some people who never even bought the appliance from me! This more often than not gained goodwill as well.
Probably getting a bit OT, but maybe at those rates not disclosing the vat his business will also join the end of an era! Mum in law certainly won't buy from him again.
Rob
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Apprehension creeping like a tube train up your spine - Cymbaline. Film More soundtrack - Pink Floyd
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