Quote:
Originally Posted by Radio Wrangler
Please contact them.
Reputable manufacturers also know that occasional units fail, and they handle these events in a way which preserves their reputation for standing behind their products. They are also likely to be interested in understanding the cause of the failure and this improves their parts, so please contact them.
David
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You've convinced me. I'll do it...
Quote:
Originally Posted by kalee20
Please do!
You say they are a reputable brand, well, in that case if they are mislabelled they'll want to know. If someone 'out there' is making counterfeits, again they'll want to know.
It's even possible that they may be genuine, but known internal rejects, but a dishonest employee has intercepted them en route to the skip to flog them and make some easy money. Again, they'll want to know.
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Ahah, yes, again, there seems to be a raft of support growing here. I know what to do now.