Hermes: A cautionary tale
I recently sold a nice 1970s amplifier to a chap in Colchester. I sent it via Hermes. It was packed in three layers of bubble wrap and placed in a sturdy cardboard box surrounded by a good depth of shredded paper. It arrived in Colchester with one corner of the case smashed and the aluminium vent twisted and broken. I had to give the buyer his money back and pay for return carriage. When I got it back I found more damage internally: one of the PCBs had a chunk actually broken away. What happened to it I can only conjecture, I think it must have been dropped from some height if not actually thrown.
I've used Hermes in the past and found them reasonably reliable, but I think the extra workload due to the lockdown has caused them to go to pieces. Another parcel I sent, containing an ECC82, was smashed to smithereens. I've also had a parcel go missing and another one delivered to the wrong address. I had the devil's own job to get hold of their complaints department, their online "assistant" is worse than useless. I am still waiting for a response to my complaint. So... well, I won't be using them again. Verb. sap. ... |
Re: Hermes: A cautionary tale
Although I think Hermes are woeful, sadly three layers of bubble wrap and shredded paper just isn't enough, it offers no impact damage protection, as you have found out to your cost.
|
Re: Hermes: A cautionary tale
There's nothing to pick between them, it's just your luck. I sent some Quad stuff by Parcel Hero in it's original boxes and double boxed. It was lost for nearly three weeks. I eventually got it back with cracked pcb's, sub boards rattling around inside the cases. No compensation as I didn't take pictures of the burst boxes before I opened them. If they decide to wreck it, it's getting wrecked. Norman
|
Re: Hermes: A cautionary tale
Sorry, but we don't want another thread grumbling about couriers.
Hermes certainly don't have a great reputation, as a quick google will indicate. I have had my own difficulties with them in the past. |
All times are GMT +1. The time now is 1:10 am. |
Powered by vBulletin®
Copyright ©2000 - 2024, vBulletin Solutions, Inc.
Copyright ©2002 - 2023, Paul Stenning.