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Old 29th Oct 2013, 10:42 pm   #10
Alistair D
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Join Date: Jan 2010
Location: Edinburgh, UK.
Posts: 2,008
Default Re: Remove those batteries when out of use!

It was Duracell batteries in my torch. For those who have experienced similar problems with these I would urge you to search the Internet for leaking Duracell. The information on Duracell's unwritten policy about compensation is out there.

In my case I was asked;

What was the use by date? 2018.

How long were the batteries in the torch? Less than a year.

Did I still have the batteries and the faulty Parts? Yes.

What is the cost of repair? £10.95.

They agreed to reimburse me. Two weeks later I had not received anything I contacted them again. They explained that there had been a delay and that the cheque had been written a couple of days ago and to keep the batteries and faulty parts for a week after I received the cheque. Two days later the cheque arrived and I have not heard anything further in 3 months.

I am not writing this post as a means of conning Duracell. All I wanted was a fully working torch that was damaged even after using the worlds leading battery maker's product.

Al
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